I was driving back from Norfolk last week with a friend who was telling me about a difficult experience she’d had trying to get a website up and running for a client. The client had briefed a logo designer who said he works, “Just when inspiration hits.”
6 weeks later and no logo options had materialised. But he had taken a sketch pad on holiday with him.
But the bigger problem was that there was no brief.
Nothing to judge any logo against.
Nor was there a plan to create the other brand signals that need to work with the logo – fonts, colour palette, imagery etc. And yet she was expected to get this website up and running.
I told her that, sadly, this wasn’t uncommon, and that I was planning to write about this in one of my blogs.
She told me to get on with it.
So here it is.
This could go on for pages - but I'm going to write it in the shortest way possible.
First, you have to understand what a brand is.
"Products are made in the factory, but brands are created in the mind."
All brands really are, are associations in people’s minds. And the stronger and more connected these associations are, the more likely a person is to choose and buy your brand.
More here if you want it, but let's move on...
Brand strategy is your decision on what you want to stand for: the associations you want to build in people’s minds.
You get to your brand strategy by answering 4 questions:
It is critical to get these answers in place before you do your ‘branding’ so you have something to judge things, like your logo, against.
But the impact of your brand strategy goes way beyond just creating clear and consistent brand signals.
Brand strategy is your foundation for customer engagement, employee engagement and innovation. It gets you clear on the decisions you need to take to direct the growth of your business.
"There’s no shortage of great ideas at American Express. But one of the things that stops great ideas from coming to life is having a lens to evaluate what should be invested in and what should not. This is where the brand becomes crucial—it sets our filter for innovation."
Clayton F. Ruebensaal III, American Express SVP of Global Brand Management
‘Branding’ is the process of creating signals that help to reinforce the associations you want to build in your customers’ minds.
These signals can be visual: your logo, colour palette, imagery, packaging, shapes and patterns, fonts.
They can be verbal: your name and nomenclature, your tone of voice, your brandline, the language that you use.
They can also be sounds – like T Mobile’s or Intel’s chimes. Or smells – like the bespoke fragrances luxury hotels create for their lobbies.
They can even be people or characters – liked Jared Fogle was for Subway, or George Clooney is for Nespresso, or the Compare The Market Meerkats.
But creating visual and verbal signals are where most brands start.
All together these signals are often called your ‘Brand Identity’ (and separately, your Visual Identity, Verbal Identity, Sonic Identity etc).
A marketing strategy is your plan for reaching the people who should be interested in your product or service and turning them into customers. 1827 Marketing
Marketing strategy, and the tactics employed to action the strategy, often change, based on consumer profiling, data and measures you put in place, channels you use, campaign analysis, trends, etc.
What shouldn’t change are the brand signals you're using in your marketing, or the overall associations you're trying to build in your customers’ minds – your brand strategy.
Well – many things! But one of the biggest mistakes is when people leap to branding and marketing without doing their brand strategy.
Job 1 is to get your brand strategy in place. But many people just start by ‘doing stuff’. They have a business idea for a product or service - then they leap to creating logos, choosing fonts, writing websites, designing ads. Just like my friend’s client above.
But they haven’t got any foundation – they haven’t got any way to connect all of this stuff they are doing, or assess whether it feels right or wrong.
They are missing the bridge between the stuff they need to do and why they need to do it. They are missing their brand strategy.
Because your brand is only as strong as the connected associations that you are building.
If you haven’t taken the time to decide which associations you want to build - how can you ever build a strong brand?
Well, here's a secret for you...
There are '7 Simple Steps' to a world-class brand strategy. They work for ANY brand in any industry, and you can get them FOR FREE in my 4-part video mini-course.
This proven formula is based on my 20 years of global brand strategy experience and study of the 181 world's most valuable brands, and it's yours today, for free.