The Process and Tools You Need To Do Brand Strategy

“Begin with the end in mind.”  

One of the ‘Seven Habits of Highly Effective People’, and common sense, you might say. 

But very unhelpful if you’re trying to learn how to do brand strategy.

Because here’s what happens.

When people try and learn how to do brand strategy they start by researching models and frameworks - the end deliverable for a client.

But then they get stuck.

They get stuck in the muddy world of different models, frameworks and jargon promoted by different people and agencies trying to differentiate themselves with their brand strategy deliverables.  It’s understandable, but it’s not helpful if you’re trying to learn how to do brand strategy.

(I know this, because I’ve polled the 243 people who’ve taken Brand Strategy Academy and it’s where they were stuck before they took the course). 

The truth is - it doesn’t really matter what model you use, as long as your...


Strategic Brand Building - What Does The Science Say?

What does it take to build a successful brand?

People have been taking about this decades, but now neuroscience, marketing science and behavioural economics have added another level of understanding.

But what does it all say...simply??

I have you covered.

Read on for all the latest on how to build a strategic brand.

Written for people who are not neuroscientists.

Strategic Brand Building - The Scientific Approach

Decades ago, Walter Landor, the founder of one of the world’s largest and oldest brand consulting firms (where I cut my teeth on brand strategy) said:

“Products are made in the factory, but brands are created in the mind.”

Neuroscience now proves this out: brands exist in our minds as a complex network of nodes that hold pieces of information.  

Michael Platt at Wharton calls this the 'Brand Connectome'.

He calls it this to reflect the efforts to build the ‘Human Connectome’ - a “complete map of the neural...


8 Brand Strategy Examples And Lessons From The World's Most Valuable Brands

What are the best brand strategy examples to learn from?   

Here's a great place to start.

There's a set of ‘superbrands’ that top the charts.  

34 of them in total.

Read on to find out who they are, with examples that highlight what to focus on when creating brand strategies for your clients or business. 

What are the best brands to study? 

There are three global brand valuation studies (Kantar's BRANDZ, Brand Finance and Interbrand) that identify the world's most valuable brands, producing a top 100 list every year. (Brand Finance do a top 500).

They use different approaches to assess brand value, but some brands successfully appear on every one of these lists. 

There are 34 in total - and while they are very different businesses, when it comes to brand strategy, they have some things in common. 

There are common questions they answer to define what their brands are all...


Why Is Brand Strategy Valuable?

Do you ever need to convince clients of the value of brand strategy?

Are you wondering whether it's worth adding brand strategy to your skillset?

It helps to have some hard proof on why brand strategy is worth investing in.

Fortunately, there's a lot of research available now to help.  What it shows is:

  1. Brands account for up to 50% of the value of a business - so it pays to know what yours is about.
  2. Strong brands generate superior shareholder returns. 
  3. Brand strategy helps increase revenue by increasing perceived value.

The answers to the questions in a strong brand strategy have been shown to:

  1. Help businesses outperform competition.
  2. Increase sales – and make it easier and more motivating for salespeople to sell.
  3. Improve talent acquisition and retention.  
  4. Attract investors and shareholders.
  5. Improve business transformation efforts.
  6. Improve customer acquisition costs.
  7. Enable brands to command a price premium. 

Read on for all the detail…



A Simple Template For Brand Strategy That All The Best Brands Use

Do you find that jargon is one of the most confusing things about brand strategy?  

Should you create a positioning or purpose? Mission or vision? Values or beliefs? A brand personality or archetype? 

Wouldn’t it be great if there was just one brand strategy template that works for all brands?

Well, there is, and there’s no jargon in sight.

But it took me a while to get to the right brand strategy template.

10 years ago, I was as confused as you might be feeling.

For the first decade of my career as a brand strategist, I worked at some of the biggest branding and advertising agencies. 

I had to sell the agency's brand strategy approach, which included a template that got blank looks from many clients.

It was full of jargon, focused on the thing the agency made most money from (design), and rarely engaged any of the C-suite.

But I knew that a brand strategy should be more impactful than this: it should give a business the clarity,...


Brand Strategy Development - What All The Best Brands Do and Why

Developing a brand strategy is one of the most important things for any organisation to get right. Brand strategy has been proven to increase market share, help companies grow faster than others, help to retain employees and attract new talent and focus and improve innovation.

The world's best brands follow a tried and tested brand strategy development process that I want to share with you here.  They know if you get your brand strategy right, it can be one of the best long-term levers for business growth.  

But this long-term aspect of a brand strategy is one of the challenges.

Because companies don't change their brand strategy often, there are not many people within an organisation who know how to create one. Experienced CEOs and CMOs can work for decades without ever spearheading a brand strategy project.   

So if you’re suddenly in this position of needing to create a brand strategy for your client or business, you need an approach that you can...


Time efficient brand strategy. How to get those projects DONE!

These are my cats, Coco and Cotton. 

Just two of a multitude of distractions that can mean brand strategy projects for my clients may not get done as efficiently as I’d like.

As much as I LOVE creating brand strategies, they can be a bit of a slog.  And a recent survey of the people on my newsletter showed that the topic of being ‘brand strategy efficient’ was one people wanted some guidance on.

So here’s what I’ve learnt, the hard way, to shortcut this process for you.

How to get brand strategy projects done more efficiently

1. Read what you need to read, only when you need to 

I used to be so guilty of this one.  A transcript of an interview would come in that I needed to analyse later as part of a report; I couldn’t resist a quick skim through.

Flicking through a book or article that I wanted to pull from for a blog in a month’s time.

An email that I’d already scheduled to deal with tomorrow.

An article that I'd...


The 3 Problems With Purpose - And How To Overcome Them

Writing a purpose. Have you tried it yet? 

Defining a purpose really means identifying WHY a business exists. It’s one of the four questions you have to answer for a client when defining their brand strategy.

But do a quick Google of the topic, and you’ll see lots of scathing comments about purpose done badly or ‘purpose-washing’.   

So how can you ensure you create the right answer for your client?

Well, start by understanding the 3 ways it goes wrong.

Problem with purpose 1: AUTHENTICITY

The first problem with purpose is lack of AUTHENTICITY. Or just not telling the truth.

There are some great purpose statements out there from brands like Tesla, Warby Parker and Patagonia.

But these don’t suit every brand. 

If you’re not in business to save the planet, solve racial inequality, save the whales… then don’t pretend you are. 

The idea that your brand needs to be ALL about social mission – that...


Developing Core Values That Create Winning Brands

One of my brand strategy clients, The Berkeley, won The Cateys this month - what they call "The Hotel Oscars".   

The Berkeley hotel stands out in the crowded field of luxury hotels in London because they really know what they stand for. Part of the work we did together was to codify WHO they are and HOW they do things - what many companies call values, but they call 'The Berkeley Spirit'.  

When we wrote the words under The Berkeley Spirit, one of the phrases we used, that we debated for a while, is the idea of having the ‘freedom to break the rules’. 

Now, in luxury hoteliery they get measured. A lot. By many outside organisations trying to rank them on things like, 'Did they answer the phone in 3 rings?'.  'Is the knife half an inch from the side of the plate?'  On the details that constitute excellence - or so these companies say.   

So telling their staff that they have the freedom to break the rules was a...


What Warby Parker can teach ANY company about brand strategy

"We want our brand to be like Warby Parker!"

Heard this one recently???

It used to be, “We want our brand to be like Apple!” (then Patagonia, Tesla and Toms…), now Warby Parker are in the mix. 

It's easy to scoff at this - particularly if you're working with a long standing, firmly for-profit business with no social mission baked into their business model. But here's a thought.  Every brand CAN be like Warby Parker.

Instead of dismissing comments like these, we should be helping clients understand how.

Before you start to tell me that this is the worst advice - that brands that try to create some sort of brand purpose that is inauthentic with their business practices are brands of the very WORST kind…

I get it.

I agree!

But there’s a different way to look at this. 

If we strip out all the terminology around brand purpose and social mission and we just look at what Warby Parker say about their brand, then we have a model that ANY brand...

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