The 3 Problems With Purpose - And How To Overcome Them

Oct 12, 2021

Writing a purpose. Have you tried it yet? 

Defining a purpose really means identifying WHY a business exists. It’s one of the four questions you have to answer for a client when defining their brand strategy.

But do a quick Google of the topic, and you’ll see lots of scathing comments about purpose done badly or ‘purpose-washing’.   

So how can you ensure you create the right answer for your client?

Well, start by understanding the 3 ways it goes wrong.

Problem with purpose 1: AUTHENTICITY

The first problem with purpose is lack of AUTHENTICITY. Or just not telling the truth.

There are some great purpose statements out there from brands like Tesla, Warby Parker and Patagonia.

But these don’t suit every brand. 

If you’re not in business to save the planet, solve racial inequality, save the whales… then don’t pretend you are. 

The idea that your brand needs to be ALL about social mission – that...


Developing Core Values That Create Winning Brands

Sep 21, 2021

One of my brand strategy clients, The Berkeley, won The Cateys this month - what they call "The Hotel Oscars".   

The Berkeley hotel stands out in the crowded field of luxury hotels in London because they really know what they stand for. Part of the work we did together was to codify WHO they are and HOW they do things - what many companies call values, but they call 'The Berkeley Spirit'.  

When we wrote the words under The Berkeley Spirit, one of the phrases we used, that we debated for a while, is the idea of having the ‘freedom to break the rules’. 

Now, in luxury hoteliery they get measured. A lot. By many outside organisations trying to rank them on things like, 'Did they answer the phone in 3 rings?'.  'Is the knife half an inch from the side of the plate?'  On the details that constitute excellence - or so these companies say.   

So telling their staff that they have the freedom to break the rules was a...


What Warby Parker can teach ANY company about brand strategy

Jun 18, 2021

"We want our brand to be like Warby Parker!"

Heard this one recently???

It used to be, “We want our brand to be like Apple!” (then Patagonia, Tesla and Toms…), now Warby Parker are in the mix. 

It's easy to scoff at this - particularly if you're working with a long standing, firmly for-profit business with no social mission baked into their business model. But here's a thought.  Every brand CAN be like Warby Parker.

Instead of dismissing comments like these, we should be helping clients understand how.

Before you start to tell me that this is the worst advice - that brands that try to create some sort of brand purpose that is inauthentic with their business practices are brands of the very WORST kind…

I get it.

I agree!

But there’s a different way to look at this. 

If we strip out all the terminology around brand purpose and social mission and we just look at what Warby Parker say about their brand, then we have a model that ANY brand...


The 4 biggest brand strategy myths, and what you need to know instead

May 20, 2021

After 20 years working as a brand strategist, I’ve seen and heard a lot of confusion about brand strategy.  

While it’s the most desired skill CMOs are looking for this year, not many people are offering it, because it appears to be so complicated. 

But brand strategy is a really powerful business tool when understood properly.  

So here’s the four biggest myths about brand strategy that add to all this confusion, and what you really need to know instead, to help you understand how it can elevate your business.

BRAND STRATEGY MYTH 1: Brand strategy is just about guiding your ‘branding’

This view is what prevents solid businesses from building great brands.

Let’s start by being clear on what each of these things are.

Brand strategy is your decision on what you want to stand for: the associations you want to build about your brand in people’s minds. 

‘Branding’ is the process of creating distinctive signals...


Why is brand strategy important?

Apr 12, 2021

Brand strategy has been of great value to me – it’s been a lucrative career path for 20 years.  But - full disclosure - I suffered from 'Brand Strategy Imposter Syndrome' for a number of years.  Even when I was a senior brand strategist at one of the world's most famous branding agencies, I was always nervous I'd be 'called out' somehow.  And partly that was because I had no back-up.  Great designs and logos? My agency had these in spades.  Data, facts and research on why brand strategy was necessary for a business and how it impacted their bottom line? Tumbleweed...

So when I set up on my own I made sure I developed this back-up. Because many times on my 20 year journey I’ve had to explain why brand strategy is valuable for my clients.  Typically not to CMOs – they get how it’s critical for all branding and marketing activities (but often don’t focus on its impact beyond this). 

The challenge is...


Business strategy, brand strategy and marketing strategy - what's the difference?

Feb 12, 2021

It’s that time of year when marketers in the UK are writing their strategies for the year ahead (our financial year starts April 6th, which is bonkers, but has been in place since 1800. You know we love our history…)

But what really is a marketing strategy?

And what’s the difference between marketing strategy and brand strategy?

And what’s the difference between brand strategy and business strategy?

And what’s the answer to the ultimate question of life, the universe, and everything???  (Well, we know that’s 42.  Read on for the rest).

What is business strategy vs. brand strategy vs. marketing strategy?

Business strategy identifies where an organisation wants to go.
It usually includes a hard metric vision or goal like, 'to be a $10 billion business by 2025', or 'to grow by 35% in the next 5 years'.  It also includes the operational changes required to help to get there. 

Brand strategy is really about why people should...


Storytelling For Brand Strategy: A Framework From Donald Miller’s, 'Building A Story Brand'

Jan 26, 2021

I was recently on a post where we all gave our recommendations on the best branding books to read. One book popped up a lot: 'Building A Story Brand', by Donald Miller.

It promises to help you ‘clarify your message so customers will listen.

Since bringing clarity to brand strategy is a personal mission of mine, I gave it a read and found it really useful.  

Read on for the three big takeouts that can help you improve your brand strategy work.

How stories help brand strategy

Overall, the book is a great reminder to brand strategists and marketers of the core things that can make or break strategy and messaging.  

Miller’s point of view is that having a strategy, and then communicating this clearly, isn’t the cherry on the cake.  It’s just as important as having a great product or service in the first place.

“The reality is we aren’t just in a race to get our products to market; we’re also in a race to...


Five ways to measure your brand health

Jan 12, 2021


If there was ever a year where it was top of mind, it’s got to be this one. 

For those of us lucky enough to be thinking of it as improvement, rather than survival, then it’s that time of year we do our annual health check, and put in place some habits to help us get stronger, fitter and more energetic.

All this can apply to brands too. 

So, how healthy is your brand? 

This sounds like a big question and it’s easy to ignore it - to jump into tactics for growth rather than putting in benchmarks for health.  

But if you don’t know your starting point, how do you know your tactics are the right ones?

Do this brand health check at least once a year then PLAN against the results and you’re more likely to see the progress you’re looking for.

It’s not as tricky as you’d think. 

Here’s the five things you need to cover, and you can do this in just 2 bits of research – one that’s...


Why Brand Archetypes Don’t Work

Dec 17, 2020

Type ‘Brand Archetypes’ into Google and you’ll find countless articles and explanations of the usefulness of these 12 categories in defining your ‘brand personality’. 

If you’ve never seen this tool – it originated with Carl Jung’s four main human archetypes, which marketers expanded into 12, as this graphic from Iconic Fox shows.

But don’t get too excited.

It doesn’t work.

Why Brand Archetypes Don’t Work 

Where it all falls down is when you try and put it into practice.  What actually happens when you try and use it with a client is a conversation along the lines of, “Well, we’re partly a Sage, but we really offer freedom so I guess that means we’re an Explorer? But we’ve always been known for our humour – so then we’re a Jester too…???”

It forces you into a one-dimensional place, and that’s not a marker of a strong brand.  



Top 3 Brand Strategy Books

Nov 30, 2020

All I want for Christmas is to spend time with my family, to be truthful.

But since, in the UK, Boris has allowed us only 5 days, I’m also thinking about the books on my Christmas wishlist. 

I LOVE a new branding or business book.

(I warned you before – I truly am a Brand Strategy Geek).

If you’re the same, find my top 3 recommendations below. 

Best Brand Strategy Books 

1. GROW: How Ideals Power Growth and Profit At The World’s 50 Greatest Companies – Jim Stengel.

Puts stats behind the importance of brand strategy, includes big brand case studies (think Pampers, Discovery, Method) and tells you what it takes to implement a brand strategy successfully.

Here’s a few gems from this one:

“Maximum growth and high ideals are not incompatible. They’re inseparable.”

“The most powerful and profitable tools in business are ideals – ideas for improving people’s lives that speak directly to their instincts,...

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