In my Brand Strategy Academy course this week, we’ve been talking about how to do competitor research, in order to ensure that your brand strategy is sufficiently differentiated.

I choose these words carefully, because despite the old adage of, “DIFFERENTIATE OR DIE!”, the reality is that it’s just not realistic to write a brand strategy where every single idea in it is different from your major competitors’.  This is particularly true when you get to writing WHO you are and HOW you do things – what companies often call their values, beliefs or behaviours. 

Take Visa, Mastercard and American Express – 3 of the 35 most valuable brands in the world.

If you look at WHO they are and HOW they say they do things, all three talk about integrity:

• WE DO WHAT’S RIGHT - Amex
• We act with integrity and respect – Mastercard
• Doing well by doing right – VISA

And they all include the idea of succeeding through collaboration:

• WE WIN AS A TEAM – Amex
• PARTNERSHIP: We work as one team to the...

I'm in an accountability group with three amazing entrepreneurial women, who are all trying to create their websites.  When we chatted last week, they were bemoaning the fact that they'd been given "bad logos" from the designers they'd hired to help them.  

I suggested that perhaps it wasn't the designers' fault, and asked them what they'd put in their brief.  
There was a shifty silence...

So I wrote them a guide that I shared in my blog last week, then asked for feedback on it from the amazing design talent I know.  I wanted both sides of the story.  

So here's the ultimate guide - from my perspective, having briefed hundreds of design projects over the years, and from the perspective of talented designers who’ve seen many good and bad briefs in their time. 

The summary:

There are four significant success factors in briefing a designer, and managing the design process.

1. Choosing wisely.
2. Making sure you tell them the right things about you.
3. Making sure you ask for the right th...

The Great British Bake Off returns to our screens this evening.

I’m no master-baker, but I would like to think of myself as a master-brander. So it got me thinking about a fool-proof brand strategy recipe. 

So here’s the classic Victoria Sponge of the brand strategy world.

Start here – with this method and the 3 vital ingredients – then, by all means, add some of your individual flourish and flair.

But don’t mess around with the recipe too much, or you may end up with something that doesn’t fit the brief. 

How To Create A Brand Strategy: Method & Ingredients 

There are three key steps in the process, and three vital ingredients.   

1. First, you need to gather your 3 essential ingredients: Customer Insight, Competitor Insight and Company Insight.
2. Then you need to sift these insights to get to the ones that are most authentic, relevant and different – the insights that you know must play a role in shaping how you answer your brand strategy questions.
3. Then you craft your final br
...

Got 4 minutes?

Then I’ve got 4 questions for you.  Questions that every world-class brand knows their answers to. 

What am I talking about? 

Brand strategy, of course.   Because all any business needs to do to create a brand strategy is to answer these four questions.

Brand strategy is the answer to four questions

WHY -  you exist

WHO -  you are

HOW - you do things, and how you look, feel and sound

WHAT -  you do

Now you can call these whatever you want. You can call the answer to WHY you exist your brand purpose or your mission. You can call the ‘WHO', your values, principles, or philosophy.  You can call your 'HOW' your behaviours, or mantra, or principles. 

Contrary to what you might see elsewhere – what you call these things DOES NOT MATTER! 

But what matters very much, is your answers to these questions, and that you answer all of them. 

Why do we have to answer each of these questions? 

Because the answers help to do different things for your business.

How brand str...

So I've been writing away about branding for a while, but I got a couple of emails this week from people asking me to rewind a bit, and answer, 'What is brand strategy?'

So here's a 5 minute clip from my free 'Brand Strategy in 7 Simple Steps' mini-course that explains it.

I start by rewinding even further - to what is a brand.

Because you've gotta know that, before you know what brand strategy is.

If you're more a reader than a watcher, get the explanation below.

And if you're itching to know what to do next - how to do your brand strategy - then it's all in the free course - get it right here.

Wishing you clear, confident brand-building progress my friend!

What is a brand?

All brands really are, are the associations people have about a business in their minds. 

And studies and neuroscience have shown that the stronger and more connected these associations are, the more likely a customer is to choose and buy your brand.

So what does this mean for you?

If you want to build ...

All the questions I’ve got within the last week have been about ‘rebranding’ this quarter.

Perhaps the back-to-school lure of new shiny pencil cases is making you feel your brand needs an update too?

If so, pause for a moment and read this before you get sign-off on a big ‘rebrand.’  

‘Rebranding’ is a very loaded and misunderstood term – usually interpreted to be all about changing the signals of what you stand for – primarily your visual identity and verbal identity.   

It’s used as the great panacea – for declining sales and low pricing, lack of customer engagement, or employee motivation.

And, let’s be honest, it’s also kind of exciting and makes people feel important.

But to avoid, “I’m spearheading the rebranding project,” turning into, “I squandered several thousand dollars…”, keep reading...

What rebranding means

Rebranding can sound confusing but it's really just like home improvement. There are 3 ways to do it:

1. THE REFRESH REBRAND
   Some parts of your house are becomi
...

The world of brand and marketing is full of complex terminology.

But brand strategy, branding and marketing strategy can be explained simply.  And once you get this clear in your head you can be more confident with your brand and marketing planning and projects. 

Read on for simple descriptions of what brand strategy, branding and marketing strategy are, and what order to address them.

Defining Brand Strategy, Branding & Marketing Strategy 

As Julie Andrews sang, "Let's start at the very beginning".

First, you have to understand what a brand is. 

"Products are made in the factory, but brands are created in the mind."
Walter Landor

All brands really are, are associations in people’s minds.  And the stronger and more connected these associations are, the more likely a person is to choose and buy your brand.  

More here if you want it, but let's move on... 

What is brand strategy? 

Brand strategy is your decision on what you want to stand for: the associations you want to bui...

3 is the magic number, or so sang De La Soul. (Anyone else remember that one??)).

Douglas Adams would have you believe it’s 42.

But my magic number is 35. 

35 is the number of brands that appear across all 3 global brand valuation studies (BRANDZ, Interbrand and Brand Finance).  I’ve been researching the brand strategies of the brands that appear in these studies since 2013. (Yes – I’m a total brand strategy geek, and proud of it).  But it’s the ones that appear across all that I do a really deep dive on every year.  And this year there are 35 of them.

Strong brands build the bottom line

Now, I hear some of you scoffing.  Because it’s easy to take pot shots at these valuation studies, as the inimitable Mark Ritson does here. The figures for the same brand are often widely different.  Take Google – who BRANDZ value at $323,601m and Brand Finance have at $159,722m.  Just a teeny $163,879m difference. A mere drop in the ocean.

Part of the reason for the disparity is down to the diff...

I almost didn’t write this blog.  What hasn’t been said about brand purpose over the past decade?

But then I started reading that advice. And realised you might just want something clearer and simpler.

So here’s 4 takeaways that cut through a decade of musings on ‘purpose’, to help you understand what it means for the brand you are building.

1. Having a purpose benefits your business in a multitude of ways, so you do need one.

Defining a clear and compelling purpose has been linked in research to:

• 3x faster business growth than competitors
• Increased customer preference and loyalty
• Greater employee satisfaction and retention AND
• Improvement of business innovation and transformation efforts.  

It's an investment that packs a punch. 

Purpose is also critical as a means of connecting all of your marketing efforts.

Purpose is the great uniter. If your marketing efforts aren’t being developed with the overall purpose of the organization in mind, you’re likely to have a whole...

If you can confidently complete the next sentence in 10 seconds, you don’t need to read this blog. 

A brand is _______________________ .

Not so easy is it? 

But you know you need a good brand, right?

Everyone talks about brands. But what are they actually talking about?

Hold those thoughts for a moment, while I ask you another question. Imagine I sent you a bank transfer for $50,000, and you had to use it to buy a new car.  Which brand of car would you buy? 

I bet answering that question was easier, right? 

Now, the reason it was easier to answer that question comes back to what a brand actually is. 

Brands are what people think they are.

Defining what a brand is 

Walter Landor, the founder of one of the world’s largest and oldest brand consulting firms (where I cut my teeth on brand strategy) expressed it this way: 

“Products are made in the factory, but brands are created in the mind.” 

What did he mean by this? Well, when you think about your personal answer to wheth...